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Our dedicated in-house service, based in the UK, can be accessed 24-hours a day and is staffed by highly enthusiastic and trained operators, who take time and effort to fully understand the nuances of each individual client’s requirements.
We utilise a bespoke IT system to record, track, prioritise and issue work and PPM requests to our site based and mobile operatives. The trained operators are able to contact the engineers at all times to ensure a seamless service management system. Our operators record all service requests and faults, requesting accurate details at the outset.

This information allows our response to be “right first time” which promotes rapid rectification times. Our helpdesk can be contacted by telephone, letter, fax or email, and is the first point of contact for all of our client’s general enquiries.